Why aren’t the text fields populated?
Note: Text translation requires OCR service which is available within the Premium Edition.
Check the OCR status on the Scanning Queue page. If you have the Premium Edition and the OCR Status does not say Complete within a couple of minutes of scanning a card, please submit a case to firstname.lastname@example.org.
Tip: To learn more about automatic field population, see What is OCR? and What is the difference between Free and Premium Edition?