Last Updated: May 25, 2018
when you visit our websites – www.Vision-e.com and www.gabisolutions.com
(collectively, “Sites”); or
when you use our SaaS application voice platform (i.e., Gabie Go and Gabi Voice), tools, mobile applications, and related services (together with the Sites, the “Services”).
COLLECTION OF PERSONAL INFORMATION
“Personal Information” is any information relating to an identified or identifiable natural person. The Personal Information that we collect from you may include:
postal address (including personal, business, billing, and shipping addresses);
email address (personal and business);
where you correspond with us, any information included in your signature block or that is contained in the correspondence; and
credit card payment information.
We collect Personal Information when you provide it directly to us, when third parties such as business partners or service providers provide it to us, or when Personal Information is automatically collected when you use our Services.
BILLING AND PAYMENT INFORMATION
At times you may provide billing information to use our Services. For customers who pay by credit card, we do not store any payment card data ourselves. All payment card data is collected, used, and stored by our payment processors.
For customers who provide us billing and payment information outside of credit cards, we collect, use, and store that information to provide you Services. We also maintain a record of subscriptions, invoices, and payments to that we can account for past and future billing and payment transactions. We do this to comply with our legal and contractual requirements, and will keep such information for as long as is necessary to comply with those obligations.
USE OF PERSONAL INFORMATION
We may use your Personal Information in the following circumstances:
when we need to perform activities related to a contract we are about to or have entered into with you, which allows us to provide the Services to you;
when it is necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those legitimate interests;
if you have already made the information public;
to comply with a legal obligation; or
if you have given your consent.
We may also need to process Personal Information if necessary to protect the vital interests of you or another individual, or if it is necessary for a task carried out in the public interest. Specifically, we may use your Personal Information for our legitimate business purposes, which include the following circumstances:
to provide our Services to you or to your organization as our client, and to secure access to those Services;
to perform a contract we are about to or have entered into with you or your organization as our client;
to provide you with notifications and updates relating to our Services;
to provide you with Company announcements, our newsletter, other marketing materials, and facilitating social sharing;
to perform internal record keeping and process billing and payments;
to provide technical support for the Services, and to improve our products and services;
to accomplish our business purposes, including data analysis, audits, fraud and security monitoring, identifying usage trends, determining the effectiveness of our marketing and promotions, operating and expanding our business activities; or
when you contact us with a technical question about the Services.
The particular “legitimate interests” upon which we rely in processing your Personal Information include the following:
For purposes of providing the Services to our customers: this includes using and/or obtaining information for purposes of enrolling in trial-based or subscription-based products and services, providing content and information to our customers, and providing customer support;
For the purposes of marketing our services: this includes using your information for the purposes of promoting our business to you, if you request information about our products and services or indicate that you have an interest in receiving communications on products and services, if you respond to invitations to events, or if you comment on our blogs or social networks.
You have the right to ask us not to process your Personal Information for marketing
purposes. You can exercise your right to prevent such processing at any time by
contacting us as set forth below in the “Contacting Us” section.
For the functioning of our business and its operations: this includes using your
Personal Information in the course of operating our business, collecting payments from customers, facilitating a business sale, acquisition or restructuring, or for seeking external legal advice.
The Services include publicly-accessible areas including blogs. Any information you provide in the publicly-accessible areas may be read, collected, and used by others who access them. If you elect to post something in a public area of our Services, any Personal Information or content that you voluntarily disclose for posting to the Services, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to these areas of the Services, copies may remain viewable in cached and archived pages of the Services,
or if other Users have copied or saved that information. To request removal of your Personal Information from our blogs or community forums, contact us at firstname.lastname@example.org. We will undertake efforts to comply with your request as soon as practicable and as required by law.
INFORMATION WE RECEIVE FROM THIRD PARTY SOURCES
Third party service providers may provide us with Personal Information about you, including:
when you use a third party service (e.g., Slack, Google, Salesforce, Office 365) to log-in to our Services, or if you share content from our Services through a third party social media service, and
if you visit our Sites and your email or other identifying data is known from interactions with our own Sites or with other sites, then our third-party service providers may supply additional information to us, associated with your usage history. This information could include your name, social media user id(s), profiles, and any information that you have permitted those third parties to share with us.
We process this information in order to better understand our Sites’ users and improve our Services, and use it for direct marketing purposes. We also process this information to permit you to seamlessly use our Services through the use of other platforms.
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
Cookies are pieces of information stored directly on the computer or device that you are using. Cookies allow us to collect information such as browser type, time spent on a website, pages visited, and other traffic data. This helps us analyze data about web page traffic and improve our Sites in order to tailor the Sites to customer needs. We only use this information for statistical analysis. To that end, we use Google Analytics to collect and analyze information about use of our Sites and report on activities and trends. This service may also collect information regarding the use of other websites, applications, and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt
accesses our website, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP address.
The Services allow users to connect to third-party applications (e.g., Salesforce), to pull data periodically or on-demand from those applications into Vision-e’s servers, and to pass data from the Services onward to other third-party applications.
These transfers are done only at the initiation of, and under the sole control of, Vision-e users. Therefore, Vision-e conducts such transfers solely on behalf of a Vision-e user, notwithstanding that these transfers may contain Personal Information, and may cross international borders.
Vision-e does not control the privacy practices of applications to or from which a user may transfer data. Note that Vision-e may use automated tools to examine Customer Data in aggregate, in order to improve the Service.
LINKS TO OTHER WEBSITES
Our Sites may contain links to other websites of interest. However, once you have used these links to leave our Sites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
OPTION TO DISCONTINUE MARKETING-RELATED EMAILS
If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message or by contacting us by email at privacy@Visione.com. We will undertake efforts to comply with your request as soon as reasonably practicable and as required by law. Please note that if you choose to discontinue receiving marketing-related emails from us, we may still send you important administrative messages, which you cannot elect to discontinue.
DATA PRIVACY INQUIRIES AND ACCESS TO PERSONAL INFORMATION
If you believe the Personal Information we have for you is inaccurate, incomplete, or no longer current, please contact us at email@example.com so that we can update, remove or correct the information as appropriate. If you are in one of the following countries and accessing our Sites or using our Services, you can access, change, or delete your Personal Information: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. If you would like to request to review, correct, update, suppress, object, restrict, or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another
company (to the extent these rights are provided to you by applicable law), you may contact us by email at firstname.lastname@example.org. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity and obtain other relevant information before implementing
your request. We will undertake our best efforts to comply with your request as soon as reasonably practicable and as required by law.
USE OF SERVICES BY MINORS
The Services offered by Vision-e are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18 for those services. We do not market our Services to individuals under 18.
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers. By using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Information. Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is
available here [EMBED LINK: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en]). For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as the use of standard contractual clauses adopted by the European Commission to protect your Personal Information. You may obtain a copy of these measures by clicking here [EMBED LINK: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en].
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
the length of time we have an ongoing relationship with you and provide the Services or related products or services to you (for example, for as long as you have an account with us or keep using the products or services);
whether there is a legal obligation to which we are subject (for example, certain laws may
require us to keep records for a certain period of time before we can delete them); or
whether retention is advisable in light of our legal position (such as in regard to
applicable litigation or regulatory investigations).
THIRD PARTY SERVICES
operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Twitter, Apple, Google, Microsoft, LinkedIn, or any other application developer, application provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our social media.
We do not collect, and specifically request that you not send us or disclose to us, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religious, philosophical, or other beliefs, information related to sex life or sexual orientation, health data, biometric or genetic characteristics, criminal convictions and offenses, or trade union membership) on or through the Sites or otherwise to us.
If you have a complaint about our handling of your personal data, we would appreciate the opportunity to address your concerns directly and before you approach a regulator.
General Counsel and Chief Cybersecurity Officer
19 Gloria Lane
Fairfield, NJ 07004
Because email communications are not always secure, please do not include any sensitive information in your emails to us.
ADDITIONAL INFORMATION REGARDING THE EEA
You may lodge a complaint with a data protection authority for your country or region, or where an alleged infringement of applicable data protection law occurs. See http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.